Certifications

	Oracle Certified Professional
	IBM DB2 UDB V8.1 Certified Associate

Work Experience

Pre-sales Systems Engineer Network Appliance, Research Triangle Park, NC (December 2005 - Present)

Covering all general territory and most enterprise accounts for the RTP, NC sales office, covering two-thirds of the North Carolina geography. Responsible for educating, training, and supporting twelve channel partner organizations. Supporting the IBM sales teams in N-series OEM opportunities. Functioning as regional resource for Virtual Tape, Decru encryption, Compliance, and Fibre Channel and iSCSI product lines. Won the Rookie of the Year award in the Mid-Atlantic region for first 6 months on the job. Primary sales representative achieved 135% of goal after 8 months with the company. Known for aggressively targeting accounts that have significant competitor investment.

Technical Marketing Engineer Network Appliance, Morrisville, NC (April 2002 - November 2005)

Performed Oracle 9i storage certification with Network Appliance storage systems. Developed material and trained sales engineers on configuration and operation of new storage subsystem as part of product rollout. Authored technical reports and designed solutions for application integration, backup, restore, and disaster recovery using Snapshot technology. Performed sales rescue operation in China for an account with a major international partner. Installed systems in customer locations when broader expertise was required. Provided pre- and post-sale consulting to sales force. Attended trade shows and analyst events as a company representative. Engineered, tested, and documented solutions integrating new platform support for company iSCSI and Fibre Channel products. Staffed and managed special projects for the business unit. Managed vendor and partner relationships during new product design and introduction. Worked on designing first-ever hands-on event and functioned as theme leader for IP Storage Solutions area for the Storage Networking Industry Association. Performed field education for the Decru DataFort products after company acquisition.

System Engineer TransactPlus, Raleigh, NC (February 2001 - December 2001)

Member of a team tasked with building highly available systems to support a secure global financial transaction delivery network capable of 99.999% availability. Technologies implemented: Sun Enterprise 4500, 420R, and smaller servers running Solaris 2.6 and 8, EMC Symmetrix storage array and Connectrix fibre-channel switch, StorageTek 9840 and Sun DLT tape libraries, Veritas Volume Manager, File System, Cluster Server, and NetBackup DataCenter, and IBM WebSphere/Apache with Tomcat Java servlet engine. Deployed system hardening techniques to implement an inside-out security model. Implemented system backups utilizing Storage Area Network capabilities for zero impact backups and quick recovery of Oracle database. Wrote Methods and Procedures documents and trained operators on system concepts and maintenance. Configured systems and software to allow Network Operations Center personnel to perform tasks with limited privileged ability. Built and packaged software for automated delivery into production. Configured Solaris JumpStart network install servers for one-touch reinstallation and upgrade of systems. Analyzed software operation by use of standard and open-source UNIX performance and monitoring tools. Consulted with network management system developers on software and hardware monitoring methods. Wrote and packaged Java interfaces to HP OpenView and VPO software to facilitate monitoring of Entrust LDAP/PKI certificate service availability. Interfaced with network engineers on Cisco load-balancer, firewall, and switch configuration. Assumed operational Oracle database administration role after company force reduction.

Manager, Systems and Network Support SourceAlliance.com, Morrisville, NC (February 2000 - February 2001)

Promoted to leader of a team responsible for all system and network operations at an e-commerce company after four months. Directed daily activities of systems and network support staff of four. Technologies managed: Microsoft Windows NT/2000, Sun Solaris, HP-UX 11.0, Cisco and Nortel switches and routers, Nokia firewalls running CheckPoint Firewall-1, F5 BigIP load balancers, StorageTek and Sun DLT tape libraries. Managed equipment and software forecasts, budgeting, purchasing, and inventory. Implemented Veritas NetBackup for all platforms, databases, and electronic mail systems. Configured CheckPoint firewall, site-to-site VPN, and client VPN with RSA SecurID authentication. Migrated development environment from Sun Solaris to HP-UX 11.0 in less than 1 month without interrupting development cycle. Configured Sendmail and BIND 9 on UNIX for external mail relay, Majordomo e-mail list server, and DNS nameservice. Modified and deployed external FTP server to enhance security and functionality. Maintained Lucent Definity phone system and Intuity Audix. Planned, coordinated, and executed two data center facility moves and one complete facilities relocation. Consulted in planning and design of new headquarters building, including network and electrical plans and data center design. Planned and implemented enterprise e-mail migration from hosted system to Microsoft Exchange. Implemented first phase of corporate disaster recovery plan. Wrote and deployed corporate information systems policies.

Senior System Administrator Alcatel USA, Raleigh, NC (November 1997 - January 2000)

Member of a team responsible for 500 workstations and 100 servers containing 1.6 TB of data in a production environment. Platforms included: Solaris 2.x, SunOS 4.x, HP-UX 9.x and 10.x, Digital UNIX, and DEC Ultrix. Assisted in tracking and defeating transatlantic intruder. Responsible for site-wide network and system security policies, procedures, and implementation. Analyzed security vulnerabilities and countermeasures utilizing encryption and Cisco NetRanger intrusion detection device. Implemented large scale NFS fileservers for 500-1000 concurrent users on Sun hardware and storage. Tasked with Oracle database administration duties for helpdesk and R&D database servers. Wrote C, Perl, and shell programs to allow helpdesk to perform limited tier 2 tasks, fix limitations in vendor software, and secure systems. Composed specifications for file and compute servers. Maintained Internet news, mail, DNS, NIS, NFS, WWW, and FTP servers. Upgraded Veritas NetBackup server to Sun 4500 with 6 drive DLT array.

System Administrator (contract) Asea Brown Boveri, Cary, NC (June 1997 - November 1997)

Maintained a network of build and test machines for a product development team. Platforms included: Solaris 2.5, HP-UX 10.x, Digital UNIX 2.0, 3.2, and 4.0, and AIX 3.2 and 4.2 systems. Installed and configured customer machines for turnkey solutions. Configured and maintained Veritas OpenVision NetBackup server and Shiva LanRover remote access server. Managed NIS, DNS, mail and NFS servers.

System and Network Administrator Lucent Technologies Cary NC (May 1995 - June 1997)

Leader of a team of four that maintained a network of over 200 Sun, Hewlett-Packard 700 and 800-series, and Windows NT PC workstations and servers. Installed and updated SunOS, Solaris, and HP-UX 9.x and 10.x operating systems by constructing automated network install servers. Installed and maintained Network Appliance dedicated NFS server. Configured and monitored dial-in and WAN connectivity using 3com, Cisco, Fluke, and AT&T equipment. Set up and maintained EMC Epoch network backup system using 8mm tape media. Managed hardware and software budgeting, purchasing, and receiving. Configured AT&T Definity PBX and Intuity Audix voicemail. Interfaced with contractors for all on-premise wiring during facilities expansion. Implemented transition from Class C IP network to Class B subnets. Assumed development role on operations software project to implement and port applications written in C utilizing Kerberos security. Applications included X-Windows-based display manager and screen lock utilities for use in a secure environment. Wrote and extended high availability Korn shell scripts for clustered Hewlett-Packard T500 database servers running HP-UX 10.20, Oracle, and MC/ServiceGuard.

Education

Bachelor of Science, Computer Engineering North Carolina State University Completed May 1995

Senior Project: To develop and distribute a package to integrate Unix PCs into the campus network. The project used Linux, an open-source UNIX implementation, as a base for adding AFS and other network services to give workstation functionality on commodity hardware for student use. Performed system administration, application porting and packaging, and new product integration.

Relevant Classes: Transmission Protocols, Linear Systems, Operating System Design, Special Topics in C Programming