Executive Summary
I am a customer-focused technologist with the capability to communicate at levels ranging from operations staff to executives. I have designed, developed, implemented, managed, and sold technologies for large and small environments. My focus areas have been in application-storage integration, virtualization orchestration, databases, and data protection. Along the way, I've done everything from write code to manage people and projects to represent my company at industry events.
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Work Experience
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Director, NetApp Automated Labs and Enablement — Research Triangle Park, NC
(May 2016 - Present)
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| Leading a distributed team of 20+ delivering automated lab services for internal and external education, pre-sales demonstration, post-sales delivery preparation, customer case resolution, and corporate customer events. Directing the creation of a next generation virtual platform to allow consolidation of disparate virtual orchestration platforms to drive efficiency and cost savings. Implementing processes to evaluate all lab content for application to other use cases, eliminating redundant development efforts. Documenting blueprints of lab delivery processes and technologies to assist customers in designing similar offerings for DevOps uses.
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Manager, NetApp Lab on Demand
(September 2013 - April 2016)
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| Directed a team of 8 people developing and operating multiple Internet-facing automated virtual and physical lab delivery services. The platforms provision environments for employee and partner audiences for education, sales demonstration, delivery preparation, and customer case resolution. Forged relationships with subject matter experts from alliance partners to strengthen portfolio offerings. Worked with internal and external stakeholders to define the parameters of service and deliverables. Managed the creation of lab content and delivery for NetApp global technical conferences. Grew service volume and audience more than 200% in two years. Lead organizational consolidation effort to foster reuse of content, expand audience, improve service levels, and reduce cost.
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Lead Architect, NetApp Central Field Labs
(May 2011 - September 2013)
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Determined direction and facilitated technology interchange across NetApp's Central Field Labs to ensure effective demonstration and implementation of NetApp solutions pre- and post-sale. Worked with the Executive Briefing Center to expose highly experienced CPOC architects and other NetApp thought leadership assets to customers and prospects. Direct and participate in strategic proof-of-concept efforts in concert with alliance partners. Managed virtual team of lab content developers and subject matter experts for NetApp Hands on Lab events. Developed and deployed virtual environment provisioning application server with web browser-based user interface to orchestrate delivery of virtual environments. Awarded invitation to NetApp President's Club in Monaco for work on the Hands on Labs.
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Architect, NetApp Customer Proof of Concept Labs
(October 2008 - April 2011)
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Responsible for designing, building, and presenting large-scale demonstrations for top enterprise accounts worldwide. Technologies include server virtualization (VMware, Microsoft Hyper-V, Citrix Xen), storage virtualization (NetApp V-Series), and fabric and network connectivity (Cisco and Brocade data center Ethernet and Fibre Channel) with focus on high performance. Perform enterprise-inspired testing to foster relationships with independent software vendors. Consult with sales teams to craft effective demonstrations of products and technologies. Provide tactical in-depth product knowledge for solution design and strategy to support worldwide sales opportunities.
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Enterprise Engineer, NetApp Carolinas District
(December 2005 - October 2008)
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Covered all general territory and most enterprise accounts for the RTP, NC sales office servicing two-thirds of the North Carolina geography. Responsible for educating, training, and supporting twelve channel partner organizations, as well as IBM sales teams in OEM opportunities. Functioned as regional expert for Virtual Tape, Decru encryption, Compliance, and SAN product lines. Won the Rookie of the Year award in the Mid-Atlantic region for first 6 months. Primary sales representative achieved 135% of goal after only 8 months with the company. Aggressively targeted accounts having significant competitor investment.
Awarded invitation to NetApp President's Club in Bermuda for successes in new account acquisition.
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Technical Marketing Engineer, NetApp
(April 2002 - November 2005)
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Supported Oracle relationship through product qualification and solution design. Developed and delivered training to sales engineers for initial Fibre Channel and iSCSI product rollout. Designed and published solutions for application integration, backup, restore, and disaster recovery using Snapshot technology. Managed qualification efforts for new operating system platform support. Performed sales rescue operations worldwide. Attended trade shows and analyst events as a company representative. Primary contributor to first-ever Storage Networking World hands-on event and functioned as theme leader for IP Storage Solutions area for the Storage Networking Industry Association. Product specialist for encryption and regulatory compliance products.
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System Engineer, TransactPlus — Raleigh, NC
(February 2001 - December 2001)
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Member of a team building a highly available system to support a secure global financial transaction delivery network. Technologies implemented: Veritas Cluster server on Sun Solaris backed by EMC Symmetrix SAN storage array, Veritas Foundation Suite, and NetBackup DataCenter with Oracle/EMC TimeFinder integration. Responsible for system security hardening and SAN backup-to-tape architecture and implementation. Wrote and packaged Java interfaces to HP OpenView and VPO software to facilitate monitoring of Entrust LDAP/PKI certificate service availability. Consulted with network engineers on Cisco load-balancer, firewall, and switch configuration. Assumed operational Oracle database administration role after company force reduction.
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Manager, Systems and Network Support, SourceAlliance.com — Morrisville, NC
(February 2000 - February 2001)
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Promoted to leader of a team responsible for all system and network operations at an e-commerce company after four months. Directed daily activities of systems and network support staff of four. Technologies managed: Microsoft Windows NT/2000, Sun Solaris, HP-UX, Cisco and Nortel switches and routers, F5 BigIP load balancers, StorageTek tape libraries. Managed equipment and software forecasts, budgeting, purchasing, and inventory. Implemented Veritas NetBackup, CheckPoint firewall with site-to-site and client VPN, RSA SecurID authentication, and Microsoft Exchange. Planned, coordinated, and executed two data center facility moves and one complete facilities relocation.
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Senior System Administrator, Alcatel USA — Raleigh, NC
(November 1997 - January 2000)
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Member of a team responsible for 500 workstations and 100 servers containing 1.6 TB of data in a production environment. Platforms included: Solaris, SunOS 4.x, HP-UX, Digital UNIX, and DEC Ultrix. Responsible for site-wide network and system security policies, procedures, and implementation to defeat a transatlantic network intrusion. Implemented large scale NFS fileservers for 1500 concurrent users on Sun hardware and storage. Tasked with Oracle database administration duties for helpdesk and R&D database servers. Wrote C, Perl, and shell programs to allow helpdesk to perform limited tier 2 tasks, fix limitations in vendor software, and secure systems.
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System Administrator, Asea Brown Boveri — Cary, NC
(June 1997 - November 1997)
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Maintained a network of build and test machines for a product development team. Platforms included: Solaris, HP-UX, Digital UNIX, and AIX operating systems. Installed and configured customer machines for turnkey solutions. Configured and maintained Veritas OpenVision NetBackup server and Shiva LanRover remote access server. Managed NIS, DNS, mail and NFS servers.
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System and Network Administrator, Lucent Technologies — Cary, NC
(May 1995 - June 1997)
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Leader of a team of four that maintained a network of over 200 Sun, Hewlett-Packard and Windows NT PC workstations and servers. Automated system installation of Solaris and HP-UX operating systems. Installed and maintained Network Appliance storage. Managed hardware and software budgeting, purchasing, and receiving. Interfaced with contractors for all on-premise wiring during facilities expansion. Managed network reorganization without impact to product schedules. Assumed development role on operations software project to implement and port applications written in C utilizing Kerberos security. Applications included X-Windows-based display manager and screen lock utilities for use in a secure environment. Developed upgrade scripts and procedures for Hewlett-Packard T500 database servers running Oracle under MC/ServiceGuard.
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Education
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Bachelor of Science in Computer Engineering, North Carolina State University — Raleigh, NC
(Graduated May 1995)
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Senior Project: To develop and distribute a package to integrate Unix PCs into the campus network. The project used Linux, an open-source UNIX implementation, as a base for adding AFS and other network services to give workstation functionality on commodity hardware for student use. Performed system administration, application porting and packaging, and new product integration.
Relevant coursework: Transmission Protocols, Linear Systems, Operating System Design, Special Topics in C Programming
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